PARTNER AGREEMENT
1. Parties
This Partner Agreement is entered into between, on one side, Kahveci Otelcilik Turizm Ticaret Limited Şirketi, the operator of the Cappadocia Platform brand, website, mobile application and affiliated digital systems ("Platform"), and on the other side, the "Partner" who lists and/or offers products, services, experiences, activities, tours, transfers, restaurants, photography, vehicle rentals, local services or similar commercial services on the Platform.
Platform and Partner shall collectively be referred to as the "Parties" and individually as a "Party".
2. Purpose of the Agreement
The purpose of this agreement is to set forth all terms regarding the Partner's listing of services on Cappadocia Platform, receiving reservations, being matched with customers, payment, cancellation, refund, commission, quality, operations, customer satisfaction, data security, brand usage and commercial liabilities.
This agreement is designed to cover not only the current tour and activity model of Cappadocia Platform, but also all future business models including transfers, restaurants, photographers, vehicle rentals, markets, laundry, local shops, website services, affiliate partner systems and similar.
3. Definitions
Platform: Refers to cappadociaplatform.com, mobile application, admin panel, vendor panel, payment infrastructure, reservation system, QR systems, campaign infrastructure, affiliate/referral systems and all digital channels connected to the Platform.
Partner: Refers to a natural or legal person entity offering services, products or experiences through the Platform.
Customer: Refers to the end user who makes a reservation, creates a request, completes a purchase or is matched with a Partner through the Platform.
Service: Refers to all commercial services including tours, activities, transfers, restaurant reservations, photo shoots, vehicle rentals, local experiences, shop products, laundry services, package services, website services and similar.
Reservation: Refers to a purchase, request, preliminary reservation, confirmed reservation or service request made by the Customer through the Platform.
Commission: Refers to the service fee that the Platform is entitled to receive in exchange for providing customers, sales, reservations or leads to the Partner.
Off-Platform Sale: Refers to redirecting a customer who came through the Platform directly to the Partner and conducting a sale outside the Platform via WhatsApp, phone, email, social media or physical communication.
Content: Refers to all text, images, prices, descriptions, availability, service information, logos, menus, packages, campaigns, documents and commercial materials uploaded by the Partner to the Platform.
4. Legal Role of the Platform
The Platform is a platform that provides digital intermediation, listing, marketing, reservation and technology infrastructure between the Partner and the Customer.
The Platform is not the direct provider of services offered by the Partner. The Partner is responsible for the actual performance of the service, legal permits, quality standards, safety, personnel, vehicles, equipment and customer satisfaction.
The Platform reserves the right to manage reservations, refunds, suspensions, list removals, content editing and termination of Partner accounts as necessary to protect customer satisfaction, ensure brand reliability and maintain commercial order.
5. Legal Status of the Partner
The Partner is an independent commercial business. This agreement does not create any partnership, agency, franchise, employer-employee relationship, representation or exclusive authority relationship.
The Partner is fully responsible for its own taxes, permits, licenses, personnel, insurance, operations, equipment, vehicles, service quality and legal obligations.
The Partner accepts that all information and documents provided to the Platform are accurate, up-to-date and lawful.
6. Partner Acceptance and Verification Process
The Partner is obliged to provide the following information and documents before going live on the Platform:
● Tax certificate
● Trade registry information or sole proprietorship information
● Authorized signatory information
● Authorized person contact information
● Bank account information
● Activity certificate
● TURSAB, municipality, ministry, permits, licenses, vehicle documents or professional licenses if required
● Insurance, vehicle license, driver's license, hygiene certificate, menu, price list, portfolio or operation documents depending on the service category
The Platform has the right to accept, reject, request additional documents or accept the Partner under certain conditions.
The Platform's acceptance of a Partner does not mean that the Partner's services are legally flawless, safe or licensed. Final responsibility rests with the Partner.
7. Partner Categories
This agreement covers the following Partner types:
7.1 Tour and Activity Partners
Businesses offering experiences such as balloon flights, ATV, red tour, green tour, blue tour, horse riding, camel riding, Turkish night, workshop, private tour, guided tour and similar.
7.2 Transfer Partners
Businesses offering transportation services such as airport transfers, private transfers, group transfers, city transportation, VIP transfers and similar.
7.3 Restaurant and Food & Beverage Partners
Businesses offering restaurant, cafe, wine house, terrace, breakfast spot, local food experience, menu listing or reservation support.
7.4 Photographer Partners
Individuals or businesses offering visual services such as balloon view shoots, wedding shoots, couple shoots, dress shoots, concept shoots, drone shoots and similar.
7.5 Vehicle Rental and Transportation Partners
Businesses offering transportation services such as rent a car, scooter, ATV, bicycle, classic car, chauffeured vehicle and similar.
7.6 Local Service Partners
Local service providers such as laundry, market, souvenirs, special celebration, room decoration, package delivery, local shop, website service and similar.
7.7 Affiliate / Referral Partners
Partners who bring customers through QR, links, codes or referrals via hotels, restaurants, cafes, shops or similar physical businesses.
8. Service Listing Rules
The Partner must provide the following information completely and accurately for each service listed on the Platform:
● Service name
● Short description
● Detailed description
● Service duration
● Start and end point
● Included services
● Excluded services
● Important information
● Who it is not suitable for
● Special warnings such as age, health, weight, pregnancy, mobility restrictions
● Cancellation policy
● No-show policy
● Minimum and maximum number of people
● Child policy
● Language options
● Price
● Currency
● Availability
● Images
● Required license or permit information
The Partner may not enter incomplete, misleading, exaggerated, fake or consumer-misleading content.
9. Content Language and Publication Approval
The Partner uploads content in Turkish in the first phase. The Platform may translate, edit or optimize content into English, Chinese or other languages when deemed necessary.
Content entered by the Partner does not have to go live directly. The Platform may review content in terms of quality standards, language standards, brand tone, SEO structure, legal risk or customer experience.
The Platform has the following rights:
● Edit content
● Request missing information
● Reject image quality
● Remove misleading statements
● Change titles
● Rewrite descriptions
● Not publish the service
● Suspend the published service
The Partner accepts in advance that the Platform may make these edits.
10. Visual, Video and Brand Materials
The Partner accepts that it owns the rights to use all images, videos, logos, menus, portfolios and promotional materials uploaded to the Platform.
The Partner may not upload content that infringes the copyright, trademark, personal rights or commercial rights of third parties.
The Platform may use images provided by the Partner for the following purposes:
● On Platform listing pages
● In advertising campaigns
● In social media posts
● In email marketing
● In blog content
● In landing page works
● In QR campaigns
● In printed or digital promotions
The Partner may not charge additional fees for this usage.
11. Pricing Rules
The Partner accepts that the prices visible on the Platform are correct, up-to-date and final prices.
The Partner must clearly state any additional fees not included in the prices. Hidden fees may not be requested from the customer during the service.
All items that may incur additional fees must be specified in advance:
● Transfer fee
● Equipment fee
● Meal/beverage fee
● Entrance ticket
● Professional shoot fee
● Child fee
● Night service difference
● Special day difference
● Fuel difference
● Service fee
The Partner is responsible for damages arising from incorrect price entry, incomplete pricing, wrong currency or missing information.
12. Rate Parity / Price Equality
The Partner may not offer the same service at a lower price on its own website, social media, physical sales point or another platform than on the Platform.
If it is determined that the Partner offers a lower price on other channels, the Platform has the following rights:
● Request price correction
● Temporarily stop the listing
● Update the commission rate
● Remove campaign visibility
● Suspend the Partner account
● Terminate the agreement
The Platform enforces rate parity rules to protect price reliability.
13. Availability and Capacity Management
The Partner must enter availability, quota, date, time and capacity information accurately.
Overbooking is strictly prohibited.
If the Partner cannot provide service to the customer due to a capacity error, it accepts the following obligations:
● Provide an equivalent or better alternative to the customer
● Cover the price difference
● Provide a full refund if necessary
● Compensate the Platform's brand damage
● Accept suspension in case of recurrence
The Partner is obliged to regularly check dates and times in the reservation system.
14. Reservation Process
Reservations can operate with one of the following models:
14.1 Instant Confirmed Reservation
When the customer completes the payment or reservation process, the reservation is automatically confirmed. The Partner cannot reject this reservation.
14.2 Manual Confirmed Reservation
The customer creates a request. The Partner gives approval or rejection within the specified time.
14.3 Request / Lead Model
The customer creates an information or offer request through the Platform. The Partner offers a service proposal to the customer. In this model too, the customer is considered Platform-sourced.
14.4 QR / Affiliate Reservation
The customer comes through QR, referral link, campaign code or redirection. This customer is accepted as a Platform customer.
15. Partner Obligations After Reservation
The Partner fulfills the following obligations after a confirmed reservation:
● Provide the service on the specified date and time
● Communicate with the customer respectfully and professionally
● Provide necessary greeting, transfer, guiding or delivery processes
● Fulfill the service scope completely
● Inform the Platform in case of emergency
● Participate in the resolution process if a customer complaint arises
● Not take reservation details outside the system
The Partner's delay, keeping the customer waiting, incomplete service or forgetting the reservation is considered a serious violation.
16. Payment Models
The Platform may apply different payment models for different categories.
16.1 Platform Collection Model
The customer makes payment through the Platform. The Platform deducts its commission and transfers the remaining amount to the Partner.
16.2 Partner Collection Model
The customer pays directly to the Partner. The Platform invoices the Partner for the reservation, lead or commission fee.
16.3 Advance Payment Model
The customer makes a certain advance payment during reservation. The remaining payment can be made to the Partner during the service.
16.4 Full Payment Model
The customer pays the full service fee through the Platform.
16.5 Affiliate Commission Model
The Partner or affiliate business can earn commission at a specified rate or fixed amount per referred customer.
17. Commission
The Platform is entitled to receive commission in exchange for providing sales, reservations, leads, visibility, campaigns, technology infrastructure or marketing services to the Partner.
The commission rate can be determined as follows:
● Percentage commission
● Fixed commission
● Category-based commission
● Campaign-based commission
● QR/referral-based commission
● Monthly membership + commission model
● Commission-free listing + advertising/feature model
The commission rate may vary depending on service category, Partner performance, sales volume, campaign status or commercial agreement.
The Platform has the right to update commission rates with reasonable notice.
18. Payment Transfer Period
Payments collected through the Platform are transferred to the Partner after the service is completed.
Payment transfer may be delayed or blocked in the following cases:
● Customer complaint
● Chargeback
● Refund request
● Service not performed
● Incomplete service
● Fraud suspicion
● License or document deficiency
● Off-platform sale suspicion
● Tax or legal risk
The Platform has the right to hold payment until the dispute is resolved.
19. Cancellation Policy
A clear cancellation policy must be set for each service.
The cancellation policy can be one of the following models:
● Free cancellation
● Free cancellation until a certain time
● Partial refund
● Non-refundable reservation
● Weather-dependent cancellation
● Partner-approved cancellation
● Platform-approved cancellation
The Partner is obliged to comply with its own cancellation policy.
The cancellation policy shown to the customer is binding. The Partner cannot later impose different conditions.
20. Refund Policy
In cases requiring a refund, responsibility is determined according to the source of the incident.
In Partner-caused problems, the refund responsibility belongs to the Partner:
● Service not performed
● Partner being late
● Misinformation
● Incomplete service
● Security problem
● Capacity error
● Arbitrary cancellation outside weather conditions
● Misconduct toward customer
● Service not matching the description
If the Platform makes a refund to protect customer satisfaction, it may collect this amount from the Partner.
21. No-Show Policy
If the customer does not participate in the service, the no-show policy of the relevant service applies.
However, if the Partner caused the customer to be unable to participate, the no-show rule cannot be applied.
The Partner cannot claim no-show in the following cases:
● Wrong meeting point given
● Not arriving on time
● Incomplete information given to the customer
● Transfer not provided
● Customer not informed due to system error
● Partner did not reach the customer
22. Weather Conditions and Force Majeure
Especially in balloon flights, open-air tours, ATV, horse riding, photo shoots and transfer services, weather conditions may affect operations.
In cases of weather conditions, natural disasters, official bans, security risks, road closures, public authority decisions, epidemics, strikes, wars, fires, earthquakes or similar, the Parties act according to force majeure provisions.
The Partner is obliged to immediately inform the Platform and the customer in case of force majeure.
In case of force majeure, the following options are applied if possible:
● Date change
● Alternative service
● Partial refund
● Full refund
● Credit / voucher
● Customer-approved replanning
23. Customer Communication
The Partner may communicate with the customer only to the extent necessary for the performance of the service.
The Partner cannot make the following redirects to the customer:
● "Call us directly next time"
● "Cancel on the Platform, we'll do it cheaper"
● "Write on WhatsApp and we'll give a discount"
● "Take direct payment to avoid paying commission"
● "The Platform price is high, buy from us"
Such redirects constitute a serious breach of agreement.
24. Off-Platform Sale Prohibition
The Partner may not direct any customer coming through the Platform to off-platform sales.
The following behaviors are prohibited:
● Making direct sales by giving a phone number
● Offering a cheaper price via WhatsApp
● Requesting off-platform payment by email
● Redirecting to a social media account
● Bypassing commission in exchange for cash payment
● Presenting a QR/referral customer as their own customer
● Canceling the Platform reservation and taking a direct reservation
● Giving the customer a business card to move future sales off the Platform
In case of violation, the Platform may apply the following sanctions:
● Immediate suspension
● Permanent account closure
● Blocking of payments
● Collection of commissions and damages
● Cancellation of campaign rights
● Removal of Verified status
● Initiation of legal proceedings
25. QR, Referral and Affiliate System
The Platform may establish QR/referral systems with hotels, restaurants, cafes, shops, agencies or other businesses.
A customer coming through QR, link, code or affiliate referral is accepted as a Platform customer.
The Affiliate Partner is only entitled to the specified commission. Customer data, reservation control and sales relationship belong to the Platform.
The Affiliate Partner may not:
● Redirect the customer off the Platform
● Create fake reservations to increase their own commission
● Share the code without permission
● Use another business's QR code
● Make fake customer referrals
● Share misleading information with the customer
26. Campaigns and Promotions
The Platform may create campaigns, discounts, packages, bundles, special offers or seasonal promotions for Partner services.
Partner participation in campaigns may be as follows:
● Voluntary campaign
● Platform-recommended campaign
● Joint marketing campaign
● QR campaign
● Bundle campaign
● Early booking campaign
● Last minute campaign
Campaign terms become binding after acceptance by the Partner.
The Partner cannot unilaterally increase prices during an active campaign period.
27. Bundle / Package Services
The Platform may create packages by combining multiple services.
Examples:
● Balloon + ATV
● Transfer + Tour
● Photo shoot + Dress
● Restaurant + Turkish night
● Hotel QR + Activity package
The Partner is obliged to provide the service included in the package under the specified conditions.
Cancellation and refund rules in package reservations may be applied according to the general terms of the package.
28. Quality Standards
The Partner must comply with the following minimum quality standards:
● On-time service
● Clean and safe equipment
● Professional personnel
● Accurate information
● Respectful communication
● Transparent pricing
● Compliance with the specified service scope
● Emergency management
● Quick response to customer complaints
● Compliance with legal permits
The Platform may warn Partners who do not meet quality standards, push them back in rankings, suspend or remove them from the system.
29. Reviews and Ratings
Customers can leave reviews and ratings after the service.
The Partner cannot interfere with customer reviews, write fake reviews, pressure customers to delete reviews or offer benefits in exchange for positive reviews.
The Platform has the right to remove or edit the following reviews:
● Reviews containing insults
● Racist, discriminatory or threatening reviews
● Reviews determined to be fake
● Reviews unrelated to the service
● Reviews containing personal data
● Illegal content
Low scores are considered in the Platform's quality assessment.
30. Verified Partner System
The Platform may grant "Verified by Cappadocia Platform" status to suitable Partners.
This status may depend on the following criteria:
● Document verification
● Service quality
● Customer satisfaction
● Low cancellation rate
● On-time operations
● Correct pricing
● Reliable communication
● Regular panel usage
The Platform may remove the Verified status at any time.
The Partner may only use the Verified designation in the format permitted by the Platform.
31. Ranking and Visibility
Listing ranking on the Platform is not a natural right of the Partner.
Ranking may vary according to the following criteria:
● Customer score
● Sales performance
● Cancellation rate
● Commission model
● Campaign participation
● Content quality
● Image quality
● Price competitiveness
● Availability accuracy
● Operational success
● Platform compatibility
● Advertising/feature package
The Platform has the right to change the algorithm and ranking logic.
32. Advertising and Featuring
The Partner may purchase paid advertising, sponsored listings, homepage visibility, category featuring, blog sponsorship, social media promotion or campaign packages within the Platform.
Advertising services do not guarantee sales.
The Platform may reject advertising content that does not comply with brand standards.
33. Special Provisions for Restaurant Partners
Restaurant Partners must accurately enter menu, price, location, operating hours, reservation conditions and any service fees.
Restaurant Partners are responsible for:
● Accuracy of menu prices
● Allergen information
● Accuracy of statements such as halal/vegan/vegetarian
● Table availability
● Hygiene and food safety
● Service quality
● Compliance with reservation time
The Platform is not directly responsible for the restaurant's physical service, food safety or customer experience.
34. Special Provisions for Transfer Partners
Transfer Partners must comply with the following conditions:
● Vehicles must be licensed and maintained
● Drivers must have the necessary documents
● Compliance with passenger insurance and legal transportation requirements
● Checking flight times
● Informing the customer in case of delay
● Taking passengers according to vehicle capacity
● Proper management of baby seats, luggage capacity and special requests
The Transfer Partner is responsible for operational delays, wrong greeting, wrong airport, incomplete vehicle or customer grievances.
35. Special Provisions for Photographer Partners
Photographer Partners must clearly state the following information:
● Shoot duration
● Number of photos to be delivered
● Edited / unedited delivery scope
● Delivery period
● Location options
● Extra services such as dress, vehicle, drone, video
● Weather condition policy
● Cancellation and date change conditions
The Photographer may not use photos in their own portfolio, social media or with third parties without the customer's permission.
The Platform may use content with customer approval in promotions.
36. Special Provisions for Tour and Activity Partners
Tour and activity Partners are responsible for:
● Guiding service
● Vehicle and equipment safety
● Route accuracy
● Museum/entrance ticket information
● Meal included/excluded information
● Transfer included/excluded information
● Tour duration
● Participant safety
● Age and health restrictions
● Insurance and legal permits
The Partner may not arbitrarily change the route or service scope stated in the description.
37. Special Provisions for Vehicle Rental Partners
Vehicle rental Partners must clearly state the following information:
● Vehicle model or class
● Daily price
● Deposit
● Insurance coverage
● Kilometer limit
● Fuel policy
● Delivery and return point
● Driver age requirement
● License requirement
● Additional driver policy
● Damage liability
The Partner is fully responsible for vehicle safety, license, insurance, maintenance and delivery process.
38. Special Provisions for Local Service Partners
For laundry, market, souvenirs, room decoration, cake, delivery or similar services, the Partner is responsible for:
● Delivery time
● Product quality
● Stock status
● Price accuracy
● Hygiene
● Product damage
● Wrong delivery
● Customer special requests
The Platform is not responsible for the logistics and physical fulfillment of the service.
39. Website and Digital Service Partnership
The Platform may offer free or paid websites, mini sites, landing pages, digital menus, QR menus, reservation pages or profile pages to local businesses.
In this case, the Partner must:
● Provide accurate business information
● Provide visuals and content
● Notify menu/price updates
● Not share misleading information
● Not abuse the Platform infrastructure
The Platform reserves the right to change, make paid or terminate free digital services at any time.
40. Tax and Invoicing
The Partner is responsible for all tax, invoice, declaration, withholding, VAT and legal financial obligations related to its own revenues.
In models where the Platform is only an intermediary, the final service provider is the Partner.
The invoicing model may be determined separately between the Parties:
● Partner invoices the customer
● Platform invoices the customer
● Platform issues a commission invoice to the Partner
● Partner issues a service fee invoice to the Platform
● Affiliate Partner receives commission payment
A category-based additional protocol may be arranged for clear determination of tax liability.
41. KVKK and Personal Data
The Partner may use customer information obtained through the Platform only for the purpose of fulfilling the reservation.
The Partner may not use customer information for the following purposes:
● Unauthorized marketing
● WhatsApp advertising
● SMS campaigns
● Adding to email lists
● Sharing with third parties
● Off-platform sales
● Unauthorized recording in their own CRM system
The Partner is obliged to comply with KVKK and relevant data protection legislation.
In case of data breach, the Partner is obliged to immediately inform the Platform.
42. Confidentiality
The Parties are obliged to keep commercial secrets, customer information, commission rates, technical infrastructure information, campaign strategies, price agreements and operational information learned during the term of the agreement confidential.
The confidentiality obligation continues even after the termination of the agreement.
43. Platform Infrastructure and Technical Usage
The Partner must use the Platform panel correctly, honestly and securely.
The Partner may not:
● Enter false data into the system
● Create fake reservations
● Use bots, scripts or automated processes
● Abuse Platform vulnerabilities
● Attempt to access another Partner's data
● Export customer information
● Perform operations that would harm Platform performance
The Platform may experience temporary interruptions due to technical maintenance, updates, security, infrastructure changes or system improvements.
The Platform does not guarantee uninterrupted access.
44. Intellectual Property
The Cappadocia Platform name, logo, design, software, interface, database, brand language, campaign structure, QR system, listing format, content layout and all digital assets belong to the Platform.
The Partner may not copy the Platform's software, design, business model, customer flow, agreements or commercial model.
The Partner may only use the Platform brand in the permitted manner.
45. Brand Reputation
The Partner must avoid behaviors that would damage the Platform's brand reputation.
The following behaviors are considered brand violations:
● Misconduct toward customers
● Negative or misleading statements about the Platform
● Hiding their own fault by blaming the Platform
● Making damaging statements on social media
● Arguing with customers
● Racist, discriminatory, rude or threatening communication
● Unprofessional service
The Platform may remove the Partner from the system to protect brand reputation.
46. Insurance and Security
The Partner must provide all necessary insurance, security measures, personnel training, equipment checks and legal permits according to the nature of the service offered.
Security obligations are critical especially in the following services:
● Balloon flight
● ATV
● Horse riding
● Transfer
● Vehicle rental
● Outdoor activities
● Photo shoot
● Food services
The Partner is responsible for customer injuries, accidents, lost items, equipment failures, vehicle accidents, food poisoning or similar incidents.
47. Complaint Management
In case of a customer complaint, the Platform may request explanation, documents, photos, records, message history or operation information from the Partner.
The Partner is obliged to respond to complaints within a reasonable time.
To protect customer satisfaction, the Platform may take the following actions:
● Make a refund to the customer
● Assign a coupon
● Provide an alternative service
● Request defense from the Partner
● Hold Partner payment
● Temporarily stop the listing
● Reduce Partner performance
48. Loss, Damage and Liability
In case of loss of the customer's belongings, damage or material/moral harm to the customer during the Partner's service, liability belongs to the Partner.
Since the Platform is not part of the physical operation, it cannot be held responsible for these damages.
Claims directed by the customer to the Platform may be recoursed to the Partner.
49. Prohibited Services
The Platform has the right not to accept the following services:
● Unlicensed tour or transfer
● Illegal transportation
● Fake balloon flight sales
● Illegal guiding
● Businesses with fake reviews
● Activities carrying security risks
● Packages misleading consumers
● Discriminatory or unethical services
● Illegal products
● Fake brand products
● Services endangering customers
The Platform may reject any service it deems inappropriate without stating a reason.
50. Audit Right
The Platform has the right to audit the Partner's service quality.
Audit methods:
● Customer feedback
● Mystery guest
● On-site visit
● Document check
● Visual check
● Price comparison
● Online review analysis
● Reservation tests
● Panel usage analysis
The Partner is obliged to reasonably support the audit process.
51. Suspension
The Platform may temporarily suspend the Partner account in the following cases:
● Missing documents
● Customer complaint
● Low score
● Wrong price
● Availability error
● Payment dispute
● High cancellation rate
● Quality problem
● Off-platform sale suspicion
● Data security risk
● Legal risk
The Partner cannot receive new reservations during the suspension period.
52. Termination of Agreement
The Platform may immediately terminate the agreement in the following cases:
● Off-platform sale
● Fake documents
● Fake reviews
● Customer fraud
● Serious customer complaint
● Legal permit deficiency
● Security risk
● Damage to brand reputation
● Non-payment of commission
● Data breach
● Repeated service error
The Partner may also terminate the agreement with written notice. However, all reservations received before the termination date must be fulfilled.
53. Post-Termination Obligations
Even after the agreement ends, the Partner must:
● Complete open reservations
● Delete customer data or stop using it
● Stop using the Platform brand
● Comply with confidentiality obligations
● Pay unpaid commissions
● Support refund and complaint processes
54. Penalty and Compensation
If the Platform suffers damage due to the Partner's breach of agreement, the Partner is obliged to compensate this damage.
Damage items may include:
● Refunds made to customers
● Chargeback fees
● Bank/payment institution expenses
● Advertising loss
● Brand reputation loss
● Legal expenses
● Operational compensation costs
● Commission loss
● Alternative service fee
If off-platform sale is detected, the Platform may claim the lost commission and any additional damages from the Partner.
55. Agreement Amendments
The Platform may update this agreement over time.
The updated agreement is announced to the Partner via panel, email, website or system notification.
If the Partner continues to use the Platform after the update, it is deemed to have accepted the new terms.
56. Notifications
Notifications between the Parties can be made through the following channels:
● Partner panel notification
● WhatsApp / phone notification
● Written document
● System announcement
● Registered electronic mail, if available
The Partner is responsible for keeping contact information up-to-date.
57. Dispute Resolution
The Parties first attempt to resolve any disputes through good faith negotiations.
If resolution cannot be achieved, the laws of the Republic of Turkey apply.
The authorized courts and enforcement offices may be determined as the Nevşehir Courts and Enforcement Offices.
58. Entry into Force
This agreement enters into force when the Partner registers with the Platform, approves the application form, accesses the panel, uploads services or begins receiving reservations through the Platform.
By using the Platform, the Partner is deemed to have accepted the entire agreement.